Direct Debit Service Agreement

This Direct Debit Service Agreement (“Agreement”) sets out the terms under which you authorise Teleca Systems Pty Ltd (ABN 73 665 825 418) (“Teleca”, “we”, “us”, “our”) to debit payments from your nominated bank account or payment method.

This agreement forms part of your service agreement and billing terms with Teleca.

The direct debit service is issued by Fat Zebra (User ID 502574).

1. Authorisation

By providing your bank account or payment details and agreeing to this Direct Debit Service Agreement, you authorise Teleca Systems Pty Ltd and its payment processor, Fat Zebra (User ID 502574), to debit your nominated account for:

– Service fees;
– Monthly recurring charges;
– Usage charges;
– Setup fees;
– Porting fees;
– Hardware charges;
– Any other amounts payable under your agreement with Teleca.

Debits may occur from your nominated account using the Bulk Electronic Clearing System (BECS).

2. Debit Arrangements

Teleca will debit your nominated account in accordance with your selected plan, invoice due dates, or agreed billing cycle.

Unless otherwise agreed:

– recurring charges are generally debited on or around the invoice due date;
– usage-based charges may be debited after invoice generation;
– failed payments may be reattempted.

If a debit date falls on a non-business day, the debit may occur on the next business day.

3. Your Responsibilities

You acknowledge and agree that you must:

– ensure sufficient cleared funds are available;
– ensure your nominated account accepts direct debits;
– ensure account details provided are correct;
– notify Teleca if your account details change;
– ensure any authorised signatories approve this authority;
– pay any dishonour or failed payment fees incurred by Teleca.

If a payment fails, Teleca may:

– retry the payment;
– suspend services;
– restrict services;
– charge reasonable failed payment fees;
– or terminate services in accordance with our terms.

4. Cancelling or Altering Direct Debits

You may request to:

– cancel a direct debit authority;
– change payment details;
– pause direct debit arrangements;
– or alter payment methods

Cancellation of direct debit arrangements does not cancel your service agreement or waive outstanding amounts owed.

Teleca may require an alternative approved payment method before continuing services.

5. Disputes

If you believe a debit has been processed incorrectly, please contact Teleca promptly.

We will investigate the matter and respond within a reasonable timeframe.

You may also contact your financial institution directly regarding disputed transactions.

6. Privacy & Security

Teleca may disclose your payment details to:

– financial institutions;
– payment processors;
– debt recovery providers;
– or service providers

where reasonably necessary to process payments or administer your account.

You acknowledge that transmitting information electronically carries inherent security risks.

7. Failed or Dishonoured Payments

If a direct debit is dishonoured or rejected:

– your financial institution may charge fees;
– Teleca may charge reasonable administrative fees;
– services may be suspended or cancelled for non-payment.

Teleca reserves the right to retry failed payments where authorised under your service agreement and applicable laws.

8. Contact Details

Teleca Systems Pty Ltd
ABN 73 665 825 418

Website: https://teleca.com.au
Email: accounts@teleca.com.au
Support: 1300 835 322

9. Acceptance

By providing your payment details or continuing to use Teleca services, you acknowledge that you:

– have read and understood this Direct Debit Service Agreement;
– authorise Teleca Systems Pty Ltd and Fat Zebra (User ID 502574) to process debits;
– and agree to be bound by this agreement.