How Much Does a 1300 Number Cost?
For many businesses, obtaining a 1300 number is a step towards generating greater success and recognition within their potential customer base. That is because 1300 inbound numbers provide a professional image that attracts customers and generates a sense of authority towards clients.
However, before trying out the product, most businesses are interested in knowing the cost associated with a 1300 number. That is why we have created this article to answer all of your pressing questions about the 1300 number cost and how it may affect your business.
Types of 1300 number costs
Whether it is a local call from a fixed landline, or a national call from a mobile phone, there is always a call cost associated with a 1300 number. The exact cost usually depends on the service providers involved from both the calling and receiving call party, as well as where they are coming from. These variabilities determine the type of call rates associated with a 1300 number call.
Before you make your final choice on a 1300 business phone number, always consider the costs that come with them. Some service providers may attach hidden costs to your new number so take the time to research your options thoroughly.
1300 number costs from a landline
For those looking to make a call from a fixed landline, call costs are not established by the amount of time spent on the call. Rather, any call to 1300 numbers follow local call rates, much like other local call numbers. This is a similar cost for both local and national calls made to 1300 inbound numbers.
The entirety of the call costs, however, are split between both the caller and the business. This differs from 1800 numbers, often also referred to as a toll-free number, wherein the call costs are only paid by the business. So, always check with your service provider what your local call rate is to determine the exact costs of receiving incoming calls with a 1300 number.
1300 number costs from a mobile
The call rates associated with 1300 numbers becomes slightly more complicated when made from a mobile phone. That is because the call rates are completely determined by the mobile phone service providers, rather than the flat rate of a landline call.
This usually means that a a mobile phone carrier making a call to 1300 numbers will be charged at a higher rate. Due to the shared cost structure of 1300 numbers, this also means the business will be charged at a higher rate to receive incoming calls from mobile phones.
Similarly, if you answer an incoming call from a mobile phone, even if the call is made from a landline, then the call rates will match your phone provider’s rates. Making it evident that where calls come from and are received can great effect the associated call charges. The flexibility of answering business calls on a mobile is what makes 1300 numbers appealing in this instance.
1300 number costs from overseas
Australian communications may allow for international calls to be received without issue, but virtual inbound numbers like 1300 numbers may not be able to receive calls from every country. Always check with your provider what countries can call your business number. If you know that you have a large international customer base in certain countries, ensure that your 1300 number can receive their calls.
Those who can call 1300 numbers from overseas will be charged based on their home network’s rates. However, additional call charges may be incurred due to it being an international call.
To make a call to a 1300 number from overseas, a person will have to add the international dial out code of their country before the Australian code (61), and then the 1300 number.
Additional 1300 number costs to consider
Most 1300 numbers follow a standard pricing structure. This tends to involve the cost of your preferred monthly call plan with your number provider, and the call charges from your service provider. Unlike toll-free numbers, these calls are not completely covered by your and your business. Rather, the cost is split between you and the caller.
However, there are some additional costs to consider when choosing a 1300 number. There are iften the typical setup fees that come with service through a provider. However, many extra costs are usually associated with the addition of any features and benefits alongside your new 1300 number.
Common features you may have the option to add to your monthly number plan include:
- Multiple routing options to a secondary answering point
- Control over routing preferences that are adjustable at any location or time, including setting them to business hours
- Call management tools to organise call overflow
- Comprehensive reports of any inbound calls answered
- Greeting and custom messages
- Voice-to-email
- Missed call alerts on email and/or mobile messages
Even the type of 1300 number you choose can affect its costs. While most number providers offer ‘lucky dip’ (also known as randomised numbers) at no additional cost, other types may come with an additional monthly fee. Namely, if you choose a memorable number for your business as a form of advertising, the specialised number will incur extra costs on top of your plan.
This is because having a repetitive number, or one that spells out a word, can be a useful marketing tool. Businesses with these numbers are more likely to be remembered by customers, encouraging more calls and revenue. Thus, some of the additional costs associated with a 1300 number may be beneficial for the long-term success of your business.
Teleca transparent pricing
If you are interested in upgrading your business’s existing number for 1300 digits, but are worried about the costs, Teleca has transparent pricing you can trust.
We have a range of 1300 number plans suited for any business and their needs. With no hidden costs and a fixed plan you can cancel at any time, you always know what you will be paying for Teleca’s excellent phone number services.
Upgrade your business today by choosing a number from Teleca’s extensive list of 1300 options. You can contact one of our experienced teams with our simple enquiry form, or give us a call at 1300 95 55 33. Ten digits is all it takes to meet and succeed in all of your business needs.
Frequently Asked Questions
What are the benefits of using a 1300 number for my business?
A 1300 number gives your business a professional, nationwide presence, making you look bigger and more established. It’s a single point of contact for your customers, no matter where they’re calling from in Australia. Plus, with handy features like call routing and analytics, you can easily manage incoming calls and ensure you never miss a lead.
How does a 1300 number compare to a standard phone number?
Unlike a standard local number tied to a specific geographic area, a 1300 number is a virtual, national number. This means you can route calls to any mobile, landline, or answering service across Australia. It also splits the call cost between your business and the caller, whereas standard numbers don’t offer this shared-cost structure or advanced routing features.
Are there any hidden fees associated with 1300 numbers?
While some providers might sneak in hidden fees for setup, routing changes, or extra features, we keep things completely transparent at Teleca. Your costs generally include your monthly plan and standard call rates. We recommend always checking the fine print for things like premium number surcharges or complex routing fees so you know exactly what you’re paying for.
How do 1300 numbers impact customer perception?
Having a 1300 number instantly boosts your credibility. It shows potential customers that you’re a professional, established business rather than a fleeting operation running from a personal mobile. This added trust makes Aussies much more likely to pick up the phone and reach out, ultimately helping you drive more sales and build stronger brand loyalty.
Are there alternatives to 1300 numbers for small businesses?
Absolutely! If a 1300 number isn’t quite right, you might consider an 1800 number, which is completely toll-free for the caller. Alternatively, virtual local numbers are a great choice if you want to establish a strong presence in a specific city or state without needing a physical office there. Both options offer similar call routing flexibility.
What specific features should I look for in a 1300 number plan?
When choosing a plan, look for flexible call routing so you can direct calls to different staff or locations based on the time of day. You’ll also want access to a solid management portal, voice-to-email, missed call alerts, and detailed reporting. These features ensure you can handle call overflow efficiently and keep your customer service running smoothly.
How can I ensure my 1300 number is accessible to international customers?
While 1300 numbers are designed for the Aussie market, international customers can still reach you. They just need to dial their country’s exit code, followed by Australia’s country code (+61), and then your 1300 number. However, accessibility depends on the overseas carrier, so it’s always a good idea to provide a standard local number as a backup on your website.
What are the most common misconceptions about 1300 numbers?
The biggest myth is that 1300 numbers are incredibly expensive and only for massive corporations. In reality, they’re highly affordable and perfect for small businesses looking to scale. Another common misconception is that they are toll-free. Unlike 1800 numbers, the cost of a 1300 call is actually shared between the caller and your business.
How can I optimise my business communications using a 1300 number?
You can optimise your setup by using time-based routing to send after-hours calls straight to voicemail or an answering service. Take advantage of call analytics to track your busiest periods and staff accordingly. By tailoring your greeting messages and routing preferences, you’ll create a seamless, professional experience for every customer who dials your business.
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