FAQs

An Inbound 1300 or 1800 number works by providing programmable inbound calls where you can specify a route for calls received to any existing landline or mobile without the need to set up a new phone, sim card or phone system. Most small business providers simply use their existing Australian mobile phone and then utilise our features for setting up the customers call journey, as well as alerting the answerer that the incoming call is a business call and not a direct mobile call.

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1300 and 1800 numbers work in the exact same way, the difference is that 1800 numbers are ‘free call’ numbers meaning the caller is usually not charged for making the call. 1300 numbers generally incur a local call cost, however all cost to the caller comes down to their providers charges. Nowadays, a number of mobile phone plans include calls to 1300 numbers just like any other number.

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All inbound calls made to your chosen number can be routed to your preferred answer point. This can be a landline, mobile phone, call answering service or voicemail. With Teleca we provide you with access to a customer portal where you can manage your routing 24/7.

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Inbound toll free services are for receiving calls only, you cannot make calls out with them. They allow you to provide a custom inbound call experience to your customers and protect your personal number from needing to be advertised for the world to see.

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We require you to provide your contact information as well as your business information. You will also need to specify where you want your number to be routed to – but don’t worry, this can be changed at any time using the customer portal.

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As we are a B2B business, we request an ABN be provided at sign up for Invoicing and account verification purposes.

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You can access your account 24/7 via the customer portal. You can make changes to your routing in real time.

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Currently we do not have an app, however you can access your account via our website on your mobile phone. You can also save our website to your mobile phones home screen for easy access.

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Luck Dip – A free generic 1300 or 1800 number – best suited for call management solutions and smaller budgets.

Premium – A more memorable 1300 or 1800 number – these numbers incur a leasing fee which start at $10 per month – best suited for small businesses seeking more memorable, patterned numbers.

Flash number – Highly memorable 1300 or 1800 numbers – these numbers incur a leasing fee starting at $50 per month – Best suited for enterprise businesses seeking enhanced client experience.

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Yes, you are welcome to purchase your own custom number – these are best suited to businesses seeking phone words to reflect high value branding. We are happy to source a quote for a customer number for you – you can check availability of numbers at customphonenumbers.com.au. Alternatively, you can source and purchase the custom number yourself through thenumberingsystem.com.au.

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The best place to check if a specific number is available is at customphonenumbers.com.au. The website tells you if a number is available or not, and also offers similar available options if the specific combination you are searching is not available.

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Yes – all calls are included on the unlimited plan, as long as you qualify for a small business.

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This is the same plan – the $20 Unlimited Promo Plan is available for new customers for the first month, it will then change to $40 a month.

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• Voice to email
• Mobile to Mobile Overflow
• Caller ID
• 1300 Caller Alert
• Schedule Daily Routing
• Schedule Weekly Routing
• Business Announcement
• Live Call Reporting
• Missed Call Tracking
• Cancelled Call Tracking
• Simple Call Analytics
• Simultaneous Ring
• Round Robin
• Simple IVR

For more information on each feature please our Dedicated Features Page

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If you choose one of our numbers available on the website – your number will be live as soon as you complete your application.

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We endeavour to complete applications as soon as possible. Around 95% of SmartNumber connections take around 2-3 full business days. However, some SmartNumber network activations may take up to 10 full business days.

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We endeavour to complete applications as soon as possible, usually around 5-7 days from the date of your application but please note transfers may take up to 30 days or more.

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