Why You Shouldn’t Set Up a VoIP Phone System (Do This Instead)
Establishing a business means acquiring and setting up a phone system for communications. Whether you use your business phone systems solely for customers or to also connect with trade partners, having a reliable communication point is key.
So, what kind of phone system should your business use?
While some businesses believe in using Voice over Internet Protocol (VoIP), there’s a more affordable and flexible option in inbound numbers. This article will explain why you should set up an inbound phone number to take charge of all outbound and incoming calls, rather than setting up a VoIP phone system for small business.
Why you don’t need a VoIP system with inbound numbers
Although modern VoIP systems are frequently advertised to be the best phone system for small businesses, this belief isn’t necessarily true. The use of internet access to deliver phone calls is innovative, but does require a significant amount of set-up time and resources when compared to inbound numbers.
In contrast, when you set up an inbound number with a trusted small business provider, there’s no additional hardware, software, or steps required. Instead, the provider takes care of setting up your new business number for you.
In just five minutes from signing up for a chosen phone plan, you can begin accepting incoming calls and making some of your own. This makes inbound numbers their own type of phone system.
For a closer look at how inbound numbers measure up against VoIP solutions, check out the convenient table below:
| Inbound Numbers (1300/1800) | VoIP System | |
|---|---|---|
| Connection Point | Make and receive phone calls from any landline, mobile device, or assorted phone system across Australia | Requires a stable internet connection to make and receive calls |
| Product Type | 1300, 1800 or virtual phone numbers that, when purchased with a phone plan, include all necessary software and call features for a business to operate | The technology that enables virtual numbers to make phone calls over an internet connection, requiring the additional purchase of a business number to operate |
| Customisation | All inbound numbers can have their digits customised for greater marketability and memorability in the public's eye; create phonewords to spell out services, USPs, or business values | The software can be used through various mediums, including a computer or mobile device and its accompanying applications; ie, Skype, Google Voice, or Zoom phone calls |
| Cost | A monthly phone plan includes all costs of accessing an inbound number and its call features, with local call rates for 1300 numbers and toll-free rates for 1800 numbers added for each call | Monthly costs range widely depending on chosen VoIP phone systems, setup fees, and the need for hardware such as a physical office phone (each handset and user often accruing its own fee) |
| Advantages | - Customers are the ones to initiate contact, providing more reliable leads to businesses - Phone numbers can be used to create a professional and memorable public image - Easier to build rapport and relationships with customers, generating loyalty - Separates business and personal communications, providing security and privacy - Reliable, nationwide customer accessibility | - Lower costs when compared to traditional phone systems - Portable so long as there's internet access - Easily integrated with various communication channels such as mobile apps, desk phones, video conferencing, and many more - Improved audio quality and often the inclusion of video calls - Scalable as your business grows or shrinks |
| Disadvantages | - Call costs differ between number types, with businesses sometimes having to take on more of the responsibility - Some providers may not include necessary call features, requiring additional costs - More business and higher call rates may incur more fees, depending on the phone plan and number type | - Dependent on a stable internet connection to function, and will be unavailable during an internet or power outage - Poor internet bandwidth can lead to broken audio - Any VoIP service can be susceptible to security breaches, even with calls being encrypted - Traditional phone systems tend to include emergency services automatically, while you may need to pay more for a VoIP service - Some providers have hidden fees, especially when it comes to certain features or services that may be automatically included in other systems - Need to purchase a business number on top of the phone system |
What is a VoIP Phone System?
Voice over Internet Protocol (VoIP) is the technology used by specific phone systems to transmit calls over an internet connection, rather than traditional phone lines.
Sound transmitted into a communication device is converted into digital data packets, then sent to a corresponding device, so long as there’s internet access from both ends. This removes the need for extensive wiring for phone lines or actual physical handsets unless this type of phone system is preferred.
Why VoIP Systems are Outdated
Across Australian and international industries, VoIP phone systems are often stated to be the future of business communications. Their adaptability and capability for unlimited calls make them suitable for small businesses and enterprises alike, anywhere in Australia.
However, some find their reliance on internet connections to actually be outdated. If a business is located in a remote area or provides client communications while in transit, it may not have access to a stable internet connection. This makes cloud VoIP services unreliable and unusable to some businesses, and these are often those who need a communication line to make a conversion.
On the other hand, 1300 and 1800 numbers can be reliably used almost everywhere across Australia. They don’t need an internet connection to make or receive calls. Instead, the number connects with any devices added to the phone system, meaning that calls can be routed if the first device is out of a phone provider’s service area.
These inbound numbers also double as a marketing tool, generating new leads and converting callers into loyal customers without any costly hardware or features. Such inclusivity at a fairly low cost is appealing to many small businesses, who need a communication source that scales with them and doesn’t break the bank.
Customer Communication & Networking Made Easy with Inbound Numbers
If it’s advanced features and transparent costs you need for your small business, look to inbound numbers. From toll-free 1800 numbers to the internet accessibility of local virtual numbers, each product is suitable for operating as a small business phone system.
Below is a list of benefits that inbound numbers can offer your business when it comes to customer communications and networking:
Cost-Effective Call Volume Options
Inbound number providers regularly offer phone plans tailored to your business’s customer base. Whether you are a small business just starting or an enterprise looking at weeks with high call volumes, you can maintain your communications budget with ease.
With many plans including unlimited domestic calling across Australia and key call features, there’s no need to spend more for optimal customer networking.
Diverse Call Routing Options
With 1300 and 1800 numbers designed for business calls, they include, at no additional cost, a number of call routing options. Each caters to specific internal operations and customer bases, with many business numbers offering the following:
- Time-based routing: Calls are routed based on times of the day, week, month, year, and even the holidays. Most use it to direct customers to leave voicemail messages after business hours to prevent missed calls and conversions.
- Skill-based routing: Dependent on the needs of the customer, incoming calls are directed to particular internal departments that have the skills to fulfil their request.
- Simultaneous routing: All available staff have their phones simultaneously ring to heighten the chance of incoming calls being answered.
- Round-robin routing: Customer calls are distributed across the business to manage high call volumes and prevent staff burnout.
- Interactive Voice Response (IVR): Customers interact with an automated voice menu to get their calls efficiently directed towards their desired department.
High-Quality Call Audio
Voice calls coming into 1300 and 1800 numbers don’t rely on a strong internet connection to maintain call quality. Instead, cutting-edge copper phone lines allow for inbound and outbound calls to come through crisp and clear across any communication device; no need to worry about not hearing customer requests.
Simple Telecommunications Setup & Integration
Many business phone systems require time and money to set up the needed hardware and software. If your business wants an office phone system or wants to connect with multiple stores across Australia, this requires scheduling installation and integration services from a provider.
In contrast, inbound numbers are often up and running a few minutes after your purchase of a phone plan. Numerous phone types can be integrated into this new system with ease, requiring no additional purchases or work. Rather, you can begin taking customer calls right away once your number provider takes care of activating said number.
Secure Phone Lines
While a business VoIP phone system can make the most of the internet for national and international calling, these calls may be susceptible to outside interference. Experienced hackers can break through encrypted calls, accessing crucial personal information about customers, contractors, and the business as a whole.
The use of traditional phone lines by inbound numbers actually lessens this security threat. Calls can be made with confidence, knowing that all information remains secure between communication points.
Track Customer Metrics
The call analytics function included with inbound numbers offers many benefits, including the ability to track key customer metrics. Keep track of busy business periods, what products or services are most popular, common concerns, and many more facets that aid in overall business analytics.
The inclusion of call recording means that no customer requests or information is left behind. These call handling features can increase customer satisfaction levels and encourage greater loyalty.
Why Choose Inbound Number Plans from Teleca
When it comes to providing Australian businesses with the phone system they deserve, Teleca goes above and beyond expectations with our diverse range of inbound numbers. Available in 1300, 1800 and virtual formats, you can also take your pick of small business or high call volume number plans to support customers and operations alike.
Scalable for Small Business Growth
Teleca understands how difficult it can be for small businesses to balance their budget with growth. That’s why we offer small business and high call volume phone plans for 1300 and 1800 numbers alike:
Unlimited calls, no hidden fees, and advanced features for call management mean that your new number can scale with your business. This comes with the benefit of not breaking the bank as you establish loyal and new customers within the industry.
Nation-Wide Networks
Connect with any landline or mobile device across Australia with ease through inbound numbers. For nationwide businesses, there’s no need to pay extra to expand your operations. Teleca ensures reliable connectivity from anywhere, including when you or your customers are on the road.
No Additional Hardware Needed
When you purchase a phone plan with Teleca, we provide everything you need for communications with your chosen number. There’s no additional hardware needed for purchase and extensive setup. Instead, you have a complete phone system that can be used on any device, across the entire business, at no additional cost.
Transparent Pricing with No Hidden Fees
All of our phone plans have set costs that come in monthly. There are no hidden fees, setup costs, or additional charges beyond what’s clearly stated as the local call rate.
The only additional cost is completely optional, with advanced call analytics being offered during purchase.
24/7 Phone System Support
Teleca is dedicated to providing all of our clients with the service they deserve. That’s why we have a wide range of resources available on our website, answering your most pressing questions at any time.
On top of this, we provide multiple avenues to reach customer support, even outside of business hours. You can submit enquiries with ease, send an email, or leave a voice message to our dedicated team. They will get back to you with a detailed answer as soon as possible.
User-Friendly Services
Easily manage your business communications with a 24/7 portal you can access from any device. Take control of call analytics, track key metrics, and assign connected devices from one convenient place.
There’s no complex manual to decipher when it comes to setting up a reliable connection point for your customers. Simply begin taking calls and watch new conversion opportunities come in.
Wide Range of Phone Plan Features
All of our phone plans come with comprehensive call monitoring and management features to make your operations more efficient. Set up call queues, schedule routing, identify callers, and more at no additional cost with our inclusive features.
Find the Right Inbound Number for Your Business
Before setting up a phone plan with Teleca, you need to determine which inbound number type is suitable for your business. While our team is always available to answer questions and discuss options, you can begin making an educated decision with the information below:
1800 Numbers
Offer toll-free calls to customers, encouraging greater engagement and satisfaction rates, with 1800 numbers. Accompanied by the opportunity to select from free, memorable, or phoneword digits, you can craft a strong public image that appeals to your audience.
This number option is suitable for businesses capable of taking on all call costs, as well as wanting a strong customer focus in marketing.
1300 Numbers
Split local call costs between the caller and your business, providing an affordable communication option that allows you to save more. For small businesses, especially those just starting out, the inclusive plan features and reasonable call rates make 1300 numbers particularly appealing as a phone system.
With the added benefit of also being able to customise digits for marketing purposes, 1300 numbers can build a strong professional image to draw in new customers.
Virtual Numbers
Tailored towards businesses looking to build a strong local presence, virtual numbers come with an area code. Even without a physical office, you can signal to customers that you’re conveniently available nearby and are a legitimate service.
Reducing costs without the need for physical phone lines, this number option is appealing to many online-only or entrepreneurial businesses.
Create Your Ideal Small Business Communications with Teleca
Stop stressing about the complexity and costs of setting up a VoIP phone system for your business. Create a tailored solution that appeals to customers without breaking the bank through Teleca’s inbound numbers.
Conveniently access customisable digits, multiple phone plans, and a support network that takes care of all the hard work of establishing business communications. In just five minutes, you can gain access to your new business phone number and start taking calls.
Interested? Contact Teleca today to learn more about our inclusive, inbound phone number systems.
Key Takeaways
This article argues that inbound numbers (1300/1800) offer a more practical and cost-effective business phone solution than VoIP systems for Australian businesses. Unlike VoIP systems that require internet connectivity and additional hardware setup, inbound numbers provide immediate activation, nationwide accessibility without internet dependence, and integrated marketing capabilities through customisable digits—all whilst remaining more affordable and easier to scale as your business grows.
– Inbound numbers eliminate VoIP complexity: 1300 and 1800 numbers activate within five minutes of purchase with no additional hardware, software, or installation required, whereas VoIP systems demand stable internet connections, potential hardware purchases, and complex setup processes.
– Greater reliability and accessibility: Inbound numbers work across any landline or mobile device throughout Australia without internet dependency, making them ideal for remote areas or businesses on the move, whilst VoIP systems fail during internet or power outages.
– Built-in marketing advantages: Inbound numbers can be customised into memorable sequences or phonewords that enhance brand recognition and professionalism, effectively serving as both a communication tool and marketing asset.
– Transparent, scalable pricing: Teleca offers small business and high-volume plans with unlimited domestic calling, no hidden fees, and all essential call management features included—eliminating the per-user charges, setup fees, and feature add-ons common with VoIP providers.
– Comprehensive call management features included: All plans include advanced routing options (time-based, skill-based, simultaneous, round-robin, and IVR), call analytics, call recording, and 24/7 portal access without additional costs, ensuring professional customer communications from day one.
Frequently Asked Questions
What are the costs associated with 1800 numbers compared to VoIP systems?
1800 numbers are toll-free for the caller, and as a business, you pay a predictable monthly plan fee that covers your call routing and features. In contrast, VoIP systems often hit you with hidden costs. You’re usually paying for per-user software licences, expensive physical handsets, and setup fees. With an inbound 1800 number from Teleca, you get transparent pricing without the need to buy extra hardware.
Can I use a 1300 number for international calls?
While 1300 numbers are designed for domestic use within Australia, overseas customers can sometimes reach you by dialling +61 1300 followed by the rest of your digits. However, connection isn’t always guaranteed depending on their international carrier. If you have a large global customer base, it’s usually best to pair your 1300 number with a virtual local number to ensure seamless overseas communication.
What are the best practices for managing customer calls with inbound numbers?
To get the most out of your inbound number, take advantage of smart call routing features. Set up time-based routing to send after-hours calls straight to voicemail, ensuring you never miss a lead. You should also use skill-based routing to direct customers to the right department straight away. Combining these features helps manage high call volumes and provides a top-notch experience for your callers.
What are the specific features of the 1300 and 1800 numbers?
Both 1300 and 1800 numbers come packed with built-in features to help run your business smoothly. You’ll get access to advanced call routing, interactive voice response (IVR) menus, and detailed call analytics. Unlike VoIP systems, these inbound numbers don’t rely on an internet connection, meaning you get crystal-clear audio quality over traditional phone networks while keeping your business communications secure and professional.
How can I track customer metrics using inbound numbers?
Your inbound number comes with built-in call analytics that make tracking customer behaviour a breeze. You can easily monitor your peak call times, measure the success of specific marketing campaigns, and see where your callers are located. By reviewing these metrics and utilising call recording features, you can fine-tune your customer service and make data-driven decisions to help grow your business.
What support options are available for setting up a 1300 number?
Setting up a 1300 number with Teleca is completely hassle-free. Our team handles the entire activation or transfer process for you, usually getting your number up and running within minutes. If you need a hand configuring your call routing or IVR menus, our local support team is always ready to help you tailor the system to perfectly suit your business needs.
Can I customise my inbound number for marketing purposes?
Absolutely! You can choose a premium or memorable inbound number to really make your business stand out. Many Aussie businesses opt for ‘phonewords’—where the numbers spell out your business name or service on a keypad (like 1300 ROOFING). These customised numbers are brilliant for marketing campaigns because they’re incredibly catchy and make it much easier for potential customers to remember you.
What are the limitations of using VoIP systems in remote areas?
The biggest drawback of VoIP systems in remote areas is their total reliance on a stable internet connection. If your internet drops out or you experience poor bandwidth, your phone system goes down with it, leading to broken audio or dropped calls. Inbound numbers bypass this issue entirely by using traditional phone networks, ensuring reliable communication even if you’re working off the beaten track.
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