Business Phone System Setup Guide For SMBs

Set up your business phone system in a matter of minutes with Teleca’s efficient services. Select from 1300, 1800 or virtual local phone numbers alongside affordable phone plans. Then, enjoy a reliable communication centre that customers will actively engage with.

The right phone system for your business scales and provides ongoing support. That’s why Teleca take care of the hard work when it comes to setting up business communications. Allowing you to focus on converting incoming calls to new business opportunities.

How to Set Up a Business Phone System With Teleca

When you’re in need of a business phone system, Teleca has you covered. We can get your business connected with customers across Australia in a matter of minutes with our simple yet informative set-up process.

In just six steps, you can start taking incoming calls and building your customer base:

Step 1: Choose from 1300, 1800 or Virtual Local Numbers

The first step of accepting business calls is choosing a phone number for them to connect with. Teleca’s numbers act as a complete phone system, providing the same engagement benefits as a cloud-based phone system without the need for an internet connection.

Choose from the following options, depending on what suits your business needs, budget, and customer base:

• 1300 Numbers: Share call fees between you and your callers, creating a cost-effective option for your phone system.
• 1800 Numbers: Provide free calls to customers with the toll-free number option, encouraging the public to reach out to your business over others.
• Virtual Local Numbers: Align your business as a key part of the local market with a phone number containing the area code.

Step 2: Personalise Your Business Phone Number

Once you’ve decided on a business phone number, it’s time to select which type of digit sequence you will benefit most from. Phone numbers can be an integral aspect of marketing, meaning that the image they display can impact how the public views your business.

Teleca understands this significance, which is why our 1300 and 1800 numbers come in three variations:

1. The generic numbers are randomised and come at no additional cost, but still provide a professional image to potential customers.
2. Create a memorable number by choosing digits that have numerical sequences, making them easier for people to remember and recall when looking for a service provider.
3. Write a phoneword using the numbers’ digits, displaying certain values, services, images, or ideas to the public.

If you want your business phone systems to do more than simply answer phone calls, consider saving costs on marketing efforts with Teleca’s number options.

Step 3: Scale Your Business With the Right Phone Plan

Teleca provides more than numbers that act as complete phone systems. We also provide accompanying phone plans that scale with any business and their service or product of choice.

Regardless of whether you’re looking for enterprise or small business phone systems, we have an option to match your needs. Our small business plans all come with unlimited calls nationwide and feature-rich benefits.

Simply choose between plans better suited to small businesses or those with high call volumes:

• 1300 Small Business Plan
• 1800 Small Business Plan
• 1300 High Call Volume Plan
• 1800 High Call Volume Plan

Step 4: Submit Your Business Details

Key details about your business and contact information are required to finalise your Teleca contract. With our efficient process, this step only takes a few moments and requires minimal effort. The online form means you can begin this process at any time or location that suits you best.

Step 5: Confirm Setup & Make a Test Call

Once the setup of your new account and number has been confirmed, a test call will be performed. This will determine if the setup is working at optimal performance or if any adjustments need to be made.

Step 6: Start Connecting with Customers

If your test call shows no irregularities, you can begin receiving calls instantly. Our inclusive phone system will connect you with customers across the country at no additional cost. This means you can start building your customer base right away with no hesitation or delays.

Why Choose Teleca’s Numbers for Your Business Phone System?

Ready to set up your new business phone system? Choose Teleca for our dedication to affordable yet scalable phone plans that facilitate more efficient operations.

Other notable reasons to set up your business with Teleca include:

Receive Calls Immediately After Setup

Once you’ve signed up for Teleca’s services and created an account, you can receive customer calls right away. There’s no need to wait for teams to set up physical desk phones or an internet protocol for VoIP phones. Instead, you can immediately jump on any device you’ve connected to the professional number and start making connections as soon as you need.

Phone Plans Made to Scale

Here at Teleca, we know that each business grows at its own pace. That’s why our phone plans are made to scale with you, providing an accessible budget for even the smallest of businesses.

Handle concurrent calls, enhance productivity, and provide quality assurance of services to customers with our plans and their included call features. All at no additional cost.

Port Your Existing Number to Maintain Customer Relationships

If you’re a business that has built strong supplier and/or customer relationships with an existing phone number, Teleca can port it over to our services. This comes at no extra cost to you, with the number being seamlessly integrated into our system for immediate use once the port is completed.

Customisable Phone Numbers for Branding & Professionalism

With Teleca, our 1300 and 1800 numbers come with customisable digits. We have an extensive database of numbers to choose from; starting with the cost-effective approach of generic digits, and extending to the highly marketable phonewords you can spell out.

Create a phone number that matches your business brand and provides an image of professionalism with us.

No Hidden Fees or Setup Costs

We pride ourselves on transparent and trustworthy services. That’s why Teleca’s offerings come with no hidden fees or setup costs.

When you choose to create a phone system with us, you can tailor your choices to a budget, knowing that’s exactly what you will be paying.

Complete Control Over Communications

Design a phone system that works for your business and customers with Teleca. With an online portal that provides 24/7 access to your account, adjust key features such as call routing, analyse call data, and make any changes you see fit with ease.

No need to go through a provider or several hoops to make your new system work best for you.

Diverse Call Features

All of Teleca’s phone plans come with robust features to take advantage of. From time of day routing to voicemail-to-email transfers, you can access and incorporate any feature that helps you gain insights and optimise services for your customers.

Access Everything to Set Up a Business Phone System in One Place

There’s no need to pay for additional hardware or download unnecessary software when Teleca provides a comprehensive phone system in one place.

Our business numbers can be used by even the most remote teams, as well as integrated with existing hardware. This means you don’t need to pay additional fees out of pocket to create a system that works best for your business and customers. Simply set up and access your new system with Teleca.