Features 
Announcement
Let’s you insert a pre-recorded greeting or announcement message, introducing your business to the caller. Announcements can be placed anywhere throughout the routing configuration to play whatever you desire to your customers.
Call Whisper
A programmable short recording that ONLY you hear when you answer a call, letting you know it came to you through the 1300/1800 number. We have generic recordings already uploaded; however, you can upload your own or use the text to speech function. This allows the caller ID number to also be received on your phone.
Dedicated Caller ID
You can choose to set a dedicated number that will show on the receiving phone for every call that comes through via the 1300/1800 number. This number can then be saved as a ‘contact’ in your phone with whatever label you desire. If you choose this option, the callers phone number won’t show on your phone any longer, however it can be accessed via the Call Logs in the customer portal.
Mobile to Mobile Overflow
You can program multiple phone numbers to ring one after another, with specified time out values for each phone number.
Voice 2 Email
Just like a voicemail, however we email through the recording that the caller leaves, along with the call info – time/date, caller ID and allocated mailbox name. We have a generic recording already uploaded; however, you can upload your own or use the text to speech function.
Time of Day routing
You can set specific rules for different times of the week or hours of the day, e.g Monday to Friday 9am to 5pm, call my mobile – all other times, go to voice 2 email.
Simultaneous Ringing
Allows you to set multiple phones to all receive the call at the same time, whoever answers takes the call. Note that if a phone is off or unavailable, the call may go to that phones voicemail if programmed, not allowing others to answer.
Round Robin
Calls take turns calling different phones (call 1 goes to phone A, the next call that comes through goes to phone B etc). Good for sharing calls amongst a sales or customer service team.
IVR (Interactive Voice Response)
Allows you to configure customer selection-based routing where the caller can pick Option 1 for XX or option 2 for YY etc. You will need to upload custom recordings to use this function. We can provide you with further information on setting up this configuration if you need.