How to Set Up a Smart Number Under ACMA

How to Set Up a Smart Number Under ACMA

Business owners can project a professional image and gain more attention from customers with a smart number through ACMA.

 ACMA focuses on providing a range of smart numbers, however, business owners will need to find a service provider for their Smart Number activation once it has been purchased. That is why service providers like Teleca are here to walk you through the activation process from start to finish. This includes how to choose the right number for your business’s needs, as well as how to set up either 1300 or 1800 numbers.

Explore this handy guide to learn more on how to set up a smart number according to ACMA’s regulations, the leading voice on phone number services.

What is a Smart Number?

Smart numbers are a sub-category of 1300 and 1800 numbers. They utilise memorable numeric patterns as a marketing strategy to make strong impressions on customers. For example, customers are more likely to remember a phone number like 1300 95 55 33 rather than 1300 904 261.

Alternatively, they can spell a word or business name using the numeric digits, which is another effective means of leaving a lasting impression on potential callers. These are called phone words, such as 1800 HOTEL or 1800 DELIGHT.

Regardless of what type of smart number you choose, they provide a national presence that is not restricted by geographical locations. This means any incoming national or local call is covered by a smart number’s answering service, as well as any outbound calls.

Benefits of a Smart Number For Your Business

There are several benefits that a smart number can provide to a business. Not only does the inclusion of an official phone number provide a centralised point of contact for a business, it also offers the following:

• A memorable series of digits that ensures even the smallest of local businesses can gain a national presence when advertised.
• Accept and receive calls from a mobile phone or Australian landline, no matter where they are located.
• Displaying a smart business on the company website, signage, or other promotional materials grants credibility that customers are more likely to trust.
• Call routing options ensure fewer missed calls and a better customer experience for callers.
• The choice of toll-free numbers allows callers to contact businesses for free, making them more comfortable and confident in utilising services they know they can trust.
• 1300 numbers may not be toll-free, but they only charge an incoming call the same rate as a standard local call, no matter the geographical location. This expansion beyond local calls means business can come from anywhere in Australia, building out a business’s customer base.
• Call data collection features allows businesses to analyse customer trends and make more accurate decisions about marketing or internal operations.
• Separate work and personal time more effectively with a professional phone number.
• Smart numbers can be set to accept incoming calls according to business hours, preventing employees from being contacted outside of work, even if they use their mobile phones for business.
• Screen calls with caller ID displays, providing employees the chance to properly prepare for clients or key customers.
• Set up a voicemail to maintain your professional image even when employees do not get the chance to answer calls.
• Answer calls from any location with the portability of a smart number.

Ultimate Guide to Set Up a Smart Number

Setting up a smart number can be done efficiently when overseen by a phone number provider. Once you have chosen a phone plan and smart number for your business, your chosen provider will guide you through the setup process. This includes assisting to obtain the number and its ROU through ACMA.

However, if you have already obtained a smart number through ACMA, you can still utilise a number provider’s services and plans for your business. Just be sure to check that your provider offers such an option ahead of time.

How to Connect an 1800 Number

Kick off the set up process by choosing a smart variant of the 1800 numbers available from your service provider. Telco providers like Teleca are constantly working to obtain a range of desirable smart numbers from ACMA to boost your brand visibility.

After your choice has been made, your provider will immediately help you purchase the smart number and transfer the ROU to you. Then, your choice of a small business or high-volume plan will initiate monthly payments and the use of a business number.

Begin accepting calls from landlines or mobile phones as soon as the number is activated, without any surprise call costs. This includes maintaining the same plan rate with Teleca’s cost-effective services, regardless of how many inbound numbers contact your businesses. You can even change plans easily when your business grows without losing your existing number. This means customers can still contact your 1800 smart number rather than needing to learn a new number, which can maintain brand recognition and customer loyalty.

How to Connect a 1300 Number

Much like 1800 numbers, a 1300 number can easily be set up under the expert guidance of a number provider. Large and small businesses alike will enjoy personalised oversight once a 1300 smart number has been chosen and purchased.

Select from a small business or high-volume plan to provide customers with the inbound service they both deserve and desire. Your choice can affect your professional image as well as the amount of additional features your number can offer internal operations.

Teleca makes the process simple by guiding you through each step of number purchasing and activation. This includes the completion of a short online form to confirm the purchase and set up your business phone network across multiple devices. Complete your business connection with the perfect number from our 1300 smart number list.