FAQs Existing Customers 
Existing Customer
FAQs for Existing Customers
See below for a list of Frequently Asked Questions we get from businesses already using Teleca services
How do I change where my number is diverted to?
Log into your customer portal via the ‘Login’ tab at the top of the page or use the below button. Once logged in, head to ‘Service Number Management’ and click on your service number to manage the routing.
How do I update my payment method?
You can update your payment method under ‘Payment Method’ in the customer portal. Access the portal via the Login tab at the top of the page or the link below. If you want to discuss a payment method other than Credit or Debit card, please reach out to our customer service team at cs@teleca.com.au
How do I access my account?
You can log into your account via the Login tab above or by using the below button. If you have forgotten your password, or are having issues accessing the account, please use the ‘Forgot Password’ link and enter the email you have registered with your account to receive a one time access email. You can update your password via the ‘My Info’ tab in the customer portal.
Where can I find my call history?
Your call history can be found under ‘Call Logs’ tab in the customer portal. You can also utilise the reporting functionality for more in depth, granular analytics. Please contact customer support if the ‘Reporting’ tab button is not available in your customer portal.
How do I set up an IVR?
An IVR (Interactive Voice Response) can be set up via your customer portal. There are a few components needed to set this up, such as the recordings to prompt the caller. If you need assistance, please reach out to us via email or phone call. We have online tutorials coming soon so keep an eye out for those!
How do I set up voice to email?
Voice 2 Email can be set up via your customer portal under the ‘Service Number Management’ tab. We have a generic recording already uploaded into the system you can use, however you can also upload any prompt recording you like. We have online tutorials coming soon so keep an eye out for those!
Do you have an answering service?
For information regarding answering services, please reach out to our customer service team via email, our contact form, or a phone call.
Can I create or upload my own recordings?
Yes you can upload an recording you like into the service management section of the customer portal. We have a ‘text to speech’ function to create recordings or you can record yourself and upload! We have online tutorials coming soon so keep an eye out for those!
Can you make recordings for me?
Sure can! We can give you a quote for a recording made by a professional voice over artist. Simply email us your script and include your service number and account number, we’ll then get back to you with the quote.
Do you have tutorials?
We have online tutorials coming soon so keep an eye out for updates on our website with further information. In the meantime, our customer service team is here to help so feel free to email us on cs@teleca.com.au or call on 1300449703.
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