About Direct Debit

Direct Debit means we offer you credit in advance and you pay your invoice automatically through a bank account or credit card direct debit authority. Direct Debits occur Fourteen (14) days after the issued invoice.

Bank Account Or Credit Card Direct Debit Benefits

  • Invoices are paid in arrears.
  • Payments can be auto-deducted through your nominated Australian bank account or through your Visa, Mastercard or Amex.
  • You are welcome to make additional online payments 24/7 through your customer portal. No fees apply to these additional paymants.
  • If your account has less than $3 or is in credit the balance will be automatically rolled over to the next month.

What direct debit fees do I pay?

The following fees may apply:

  1. Bank account direct debit: A Flat $0.88 Gateway Fee per month regardless of invoice amount. Most popular method.
  2. Credit card direct debit: Visa, Mastercard – Gateway Fee of $0.88 plus up to 1.2% per transaction whichever is the greater. AMEX – Gateway Fee $0.88 plus up to 1.9% per transaction whichever is the greater.

What if my direct debit fails to pay (dishonours)?

If your financial institution fails to honour our request for payment, it will give us its reason. We will then notify you of the bank’s reason for the non-payment. You are then to pay us within fourteen (14) days of our notification to pay.

If we don’t receive payment by way of cleared funds within fourteen (14) days of our “Payment Default Notice” then your services will be auto-suspended and we will transfer your account over to a Top Up Business Account. If a further 7 days proceed without payment, we will consider the account abandoned and the account will be closed with any remaining service/s cancelled.

Please Note: only cleared bank funds will be applied to your account.

How do I apply/update a Bank Account Direct Debit authority?