Programmable Callback Display 
Mobile Masking
Teleca is excited to announce a new product we have been working on for quite some time. We have receive a lot of requests from our small business customers for a solution to be able to call their customers without showing their mobile numbers. We have come up with ‘Programmable Callback Display’ product. This new product allows callers from a set of pre-determined caller ID’s (eg: your staff members mobile numbers) to make an outbound call to a customers number, by dialing out using a specific number (eg: 0288888888). The specific number (eg: 0288888888) will also be a Direct Dial In number that can then divert to your 1300/1800 number – so if your customers call this number back, they can route through to you the same as your 1300 number or 1800 number. You can also program this number to have a different inbound route for calls if desired.
How To Apply
1: Select a Virtual Local Number using the link below
2: Choose your starting plan.
3: Complete your application all online.
4: Use our customer portal to set up your Programmable Callback Display Product. If you need any assistance, our customer service team are here to help!
Pricing and Cost
Programmable Call Back display can be used as a stand alone product, but is more commonly used in conjunction with a main, marketed, 1300 or 1800 number. The product can only be set up on a Virtual Local Number, so if you already have a 1300 or 1800 number, you will need to add a new Virtual Local Number to your account. If you already have an account with Teleca, you can add a Virtual Local Number instantly via the customer portal.
The cost for making calls using this product are charged at the per minute rate associated with current plan for the Virtual Local service. Please Contact Us for pricing. Any calls received ‘inbound’ where your customer calls the service back are charged according to the plan associated with the service the calls are redirected to (e.g if you have chosen to redirect to your 1300 or 1800 number, the 1300 or 1800 number absorbs the charge).
If you are using the product as a ‘standalone’ product, then return calls are charged according to the inbound rate of the associated plan for the Virtual Local Number.
For more information, please call us on 1300 95 55 33 or fill out the contact page form using the link below.
How it works
This Product only applies to virtual local services (eg: 0288888888) (not 1300/1800 numbers), however return callers can be routed back through a 1300/1800 number.
Users will configure the following aspects of the Service:
Access list:
- A list of allowed numbers which, when they dial the specific number (eg: 0288888888), will be directed to the “dial out” branch.
- For example, an access list called “Staff” may be used to allow specific staff members to make outbound calls from their individual mobile phones.
PIN:
- A 4-to-6-digit PIN which will be required as authentication (in addition to the allow-listed caller ID) when making a “dial out”. See below for details on PIN security.
Choose a Service to handle return calls:
- Select one of your pre-existing 1300/1800 numbers for return calls to divert to. Return calls will operate in the same way that the pre-existing 1300/1800 number is configured including all active features.
When a staff member dials out using the specific number (eg: 0288888888) from a number in the allowed list, the call flow will be as follows:
1. Caller ID recognised from allow-list, caller is prompted for PIN
2. Caller enters PIN, followed by #. If pin is incorrect this process loops up to 10 times.
3. Caller is prompted for number to dial.
4. Caller enters number to dial, followed by #.
5. The number is dialed and the outbound call is established end to end.
Choosing a Strong PIN
Custom PINs are validated in realtime in the feature editor. Due to the small percentage of strong 4-digit PINs it can be difficult for users to land on an acceptable one. As such, the feature editor includes a “Generate PIN…” button which allows the user to generate a vetted, strong PIN of 4 or 6 digits. The reason we have a pin, is to protect the service you are using to call your customers.
Fraud Prevention
All services are susceptible to fraud calls, but outbound services potentially more so. To mitigate this, users will be asked to specify a maximum number of outbound calls per 24/hrs to allow, for each outbound capable service. Once that number of outbound calls has been reached, the next 5 calls from an allow-listed caller ID will play a prompt, informing the caller that the limit has been reached. All calls after those 5 warning calls your team make with the service will simply be rejected.
Return calls (including anonymous calls) are not subject to this daily limit.
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