How To Get A 1800 Number In Australia
If you want to grow your business and look more professional, a 1800 number is one of the fastest ways to make it happen. Customers are more likely to connect with a business that offers a toll-free number, and you instantly gain trust by projecting a national image rather than a local one.
The best part is that getting set up is simple and affordable. You do not need special equipment or a complicated installation. With Teleca, you can secure your 1800 number in just a few minutes and start using it straight away.
In this guide, we will show you the exact step-by-step process. It is quick, clear, and takes less than 5 minutes from start to finish.
Why Your Business Needs A 1800 Number
Your customers want to reach you easily, and they prefer not to pay for the call. A 1800 number removes that barrier, giving people a simple, free way to get in touch. That small detail can mean the difference between a missed opportunity and your next sale.
A 1800 number also makes your business look bigger. Even if you are running a small team or working from home, it gives the impression of a national brand with real credibility. When potential customers see a toll-free number, they immediately associate it with reliability and professionalism.
Here are some of the main benefits of using a 1800 number in Australia:
- Free for customers to call: Makes it easier for people to pick up the phone and connect with your business.
- Professional brand image: Gives even small businesses the credibility of a nationwide company.
- Nationwide reach: Not tied to a local area code, so customers across Australia can reach you.
- Smart call management: Forward calls to mobiles or landlines, route to the right person or department, and never miss an inquiry.
Most successful Australian businesses already use toll-free numbers because they know it improves accessibility, strengthens their brand, and builds customer trust. If you want to do the same, you can browse 1800 numbers and find the right one for your business today.
AUSTRALIA’S MOST DISRUPTIVE 1800 NUMBER PROVIDER
The Simple 4-Step Process To Get Your 1800 Number
With Teleca, getting a 1800 number is quick and straightforward. You can secure your number in under five minutes, and the simple 4-step process is designed so you can start taking customer calls immediately.
Step 1: Choose Your Perfect 1800 Number
Select the type of 1800 number that best fits your business:
- Lucky Dip: A free, randomly assigned number. These are best for startups or businesses on a tight budget that want the benefits of a toll-free number without added costs.
- Premium: These numbers have repeating sequences. They suit businesses that want customers to remember their number easily, such as tradies or local services.
- Memorable: A number that uses patterns or words for a stronger impact. These are ideal for companies that want to link their number directly to their brand or campaigns, like 1800 PLUMBER for trades or 1800 FLOWERS for florists.
Get your 1800 number now and match it to your business goals.
Step 2: Select Your Plan
Plans start from $20 per month and include unlimited calls, call management features, and Australian-based support. There are no set-up fees or lock-in contracts, so you always stay in full control.
Teleca’s transparent pricing ensures you get exceptional value for money compared to competitors. For example, Telstra charges both a monthly fee and per-minute rates for every incoming call.
With Teleca, a flat monthly rate means you always know exactly what you will pay, no matter how many calls your business receives. Optional extras, such as advanced call analytics, allow you to build a plan that perfectly suits your operational needs.
View 1800 number plans to see what works best for you.
Step 3: Complete the Application
Fill out a short online form with your business details and the phone number you want calls forwarded to. The process is secure and fast, with most applications being activated instantly.
Apply for your 1800 number in minutes.
Step 4: Start Using Your Number
Your 1800 number will forward calls to your existing mobile or landline. Through the Teleca customer portal, you can manage settings, route calls, and track performance.
Once active, test your number and update your website, ads, and business cards so customers know they can call you toll-free.
Best 1800 Number Plans
1800 Number Small Business Unlimited Calls From $20
per month
All calls to mobile & landline
$0/min
$20 for the first month then $40
Prices ex GST
Optional Advanced Call Analytics: $19.95/month
Available exclusively to eligible small businesses.
SELECTSELECT
per month
All calls to mobile & landline
$0/min
All Calls Included
Prices ex GST
Optional Advanced Call Analytics: $19.95/month
Available exclusively to eligible small businesses.
SELECTSELECT
Exploring The Take-up Of 1800 Numbers In Australia
Real Australian Businesses Using 1800 Numbers
No matter the industry, businesses across Australia are using 1800 numbers to appear more professional, make it easier for customers to reach them, and avoid missed opportunities. Here are three examples of how small to medium businesses have seen a difference:
Tradie in Western Sydney
A local electrician switched from using his mobile number on ads to a 1800 number. Within weeks, he noticed more evening and weekend enquiries because customers felt more comfortable calling a professional business line rather than a personal mobile. The 1800 number also routes calls to his apprentice during the day, which means fewer missed jobs and faster response times.
Professional Services Firm in Melbourne
A small accounting practice adopted a memorable 1800 number to stand out in a crowded market. Clients now call for free from anywhere in Australia, which has helped the firm expand its reach beyond Melbourne. The partners say the change boosted their professional image and increased inbound calls by 20% in the first quarter.
Retailer in Brisbane
An online furniture store added a 1800 number for customer service and returns. Previously, customers often hesitated to ring because of call charges. Now, the business answers more pre-sale questions, which has lifted conversion rates. Customers also report greater satisfaction, knowing they can always speak to someone directly without worrying about the cost.
These examples show how a 1800 number is more than just a phone line. It removes barriers for customers, strengthens credibility, and helps businesses capture opportunities that might otherwise pass them by. Regardless of what industry your business is in, the impact is the same: easier contact means more enquiries, stronger relationships, and measurable growth.
Having a 1800 Number for Business Growth
Benefits of having a 1800 Numbers
Whether you want to streamline operations or improve customer experience, 1800 numbers deliver clear benefits for both callers and businesses:
Enhanced Customer Interaction and Loyalty
1800 numbers create seamless connectivity, giving clients a free and easy way to get in touch. This accessibility strengthens satisfaction and loyalty.
Boosted Professional Brand Image and Credibility
A toll-free number, especially from the 1800 series, signals professionalism and credibility, helping build trust and brand recognition.
Nationwide Reach and Accessibility
1800 numbers remove geographical barriers, making your business accessible to customers across Australia.
Efficient Call Management
With Teleca’s call routing and management tools, 1800 numbers reduce wait times and improve efficiency.
Cost-Efficient Communication
Because businesses cover the cost of calls, customers feel encouraged to pick up the phone, strengthening relationships without adding friction.
Marketing and Tracking
Unique 1800 numbers can be assigned to different campaigns, helping track call volumes and measure effectiveness.
Flexible and Scalable Solutions
Toll-free services adapt easily as your business grows, without major expense or disruption.
Professionalism in Service Delivery
A 1800 number sets the tone of professionalism that customers expect, no matter the size of your business.
Overall, 1800 numbers are more than just a “nice to have”. They are a strategic tool that builds customer engagement, brand credibility, and business efficiency. For any business aiming to grow and compete, adopting a 1800 number is a smart investment.
Why Choose Teleca Over Other Providers
When choosing a 1800 number provider, the differences matter. Teleca keeps things simple with transparent pricing, no lock-in contract options, and plans starting from just $20 a month. You always know what you are paying for, without any hidden fees or surprise charges.
Teleca’s setup process is fast compared to traditional carriers. While some providers can take days or even weeks to activate a number, Teleca’s streamlined approach means you can secure your number and start receiving calls on the same day.
All our support is based right here in Australia, so you speak to someone who understands your business and your customers. Our team is available to help with everything from setup to ongoing call management, ensuring you never miss an opportunity.
With advanced call routing, near 100% uptime, and an intuitive customer portal, you get reliable technology that works as hard as you do. Unlike Telstra or Optus, Teleca offers unlimited calls at a flat monthly rate, giving you better value without the complexity of per-minute charges.
Our customers say it best:
“Kristen facilitated our 1800 number purchase, registration, and transfer. We could not be happier with the service and highly recommend Teleca.” – Chris
“Very easy to set up, the staff were excellent at getting me going quickly and handling my questions. All in, it was a great experience. The analytics are really helpful, too.” – Ryan
Thousands of Australian businesses already trust Teleca, with satisfaction ratings consistently above industry averages. For small and medium businesses wanting to appear professional, stay in control, and grow without stress, Teleca is the smarter choice.
Everything You Get When You Buy a 1800 Number
Beyond the number itself, Teleca’s 1800 plans come with a range of smart features that make handling calls easier, more professional, and more efficient for your business.
| Announcement - Let’s you insert a pre-recorded greeting or announcement message, introducing your business to the caller. Announcements can be placed anywhere throughout the routing configuration to play whatever you desire to your customers. | Call Whisper - A programmable short recording that ONLY you hear when you answer a call, letting you know it came to you through the 1300/1800 number. We have generic recordings already uploaded; however, you can upload your own or use the text to speech function. This allows the caller ID number to also be received on your phone. | Dedicated Caller ID - You can choose to set a dedicated number that will show on the receiving phone for every call that comes through via the 1300/1800 number. This number can then be saved as a ‘contact’ in your phone with whatever label you desire. If you choose this option, the callers phone number won’t show on your phone any longer, however it can be accessed via the Call Logs in the customer portal. |
| Mobile to Mobile Overflow - You can program multiple phone numbers to ring one after another, with specified time out values for each phone number. | Voice 2 Email - Just like a voicemail, however we email through the recording that the caller leaves, along with the call info – time/date, caller ID and allocated mailbox name. We have a generic recording already uploaded; however, you can upload your own or use the text to speech function. | Time of Day routing - You can set specific rules for different times of the week or hours of the day, e.g Monday to Friday 9am to 5pm, call my mobile – all other times, go to voice 2 email. |
| Simultaneous Ringing - Allows you to set multiple phones to all receive the call at the same time, whoever answers takes the call. Note that if a phone is off or unavailable, the call may go to that phones voicemail if programmed, not allowing others to answer. | Round Robin - Calls take turns calling different phones (call 1 goes to phone A, the next call that comes through goes to phone B etc). Good for sharing calls amongst a sales or customer service team. | IVR (Interactive Voice Response) - Allows you to configure customer selection-based routing where the caller can pick Option 1 for XX or option 2 for YY etc. You will need to upload custom recordings to use this function. We can provide you with further information on setting up this configuration if you need. |
Customer Appeal & Professionalism
A 1800 number makes it easier for customers to call without hesitation, since there are no charges for local or national calls. That simple benefit removes a barrier and encourages more people to reach out. Over time, those extra calls translate into stronger customer relationships and a healthier pipeline of opportunities.
Another advantage is the ability to choose a number that fits your brand. Premium 1800 numbers feature repeating sequences that stand out in advertising, while memorable or “flash” numbers are designed to stick in people’s minds. Some even spell words that align with your brand, giving you an instant marketing edge.
Flexibility Without Limits
Beyond customer appeal, 1800 numbers give you complete flexibility in how and where calls are answered. They can be routed to mobiles, landlines, or multiple devices, so you and your team never miss an important call. Features like call forwarding and overflow routing keep communication flowing smoothly, even outside business hours.
Best of all, you keep your number even if you change providers. That means the identity you build around your 1800 number stays with you long term, protecting the brand equity you have invested in.
Types of 1800 Numbers You Should Know
Not all 1800 numbers are the same. The type of number you choose can influence how easily customers remember you and how well it supports your marketing. Here are the three main options available:
Free 1800 Lucky Dip Numbers
This is the simplest and most cost-effective choice. After the 1800 prefix, you are assigned a random six-digit sequence at no upfront cost. It is a practical starting point for businesses that want the benefits of a 1800 number without extra investment.
1800 Premium Numbers
Premium numbers stand out because they include repeating number patterns, such as double or triple digits. These sequences are easier for customers to recall and give your brand a stronger presence in advertising. They come with an additional cost but are often worth it for the marketing value they deliver.
1800 Memorable Numbers
Sometimes called flash or vanity numbers, these are the most distinctive option. The six digits after the 1800 prefix form an easy-to-remember sequence or can even spell out a word related to your brand. Because of their impact on recognition and trust, they are the most sought-after type and usually carry a higher price point.
Search For The Perfect 1800 Phone Number
Choosing the Right 1800 Number Type for Your Business
Selecting the appropriate 1800 number type is a crucial decision that can significantly impact your organisation’s communication strategy, branding, and customer engagement. Understanding the nuances among various 1800 number categories is key to making an informed choice aligned with your business objectives.
Evaluating Your Brand Strategy
- Reflect on Brand Image: Consider your brand’s identity and the image you aim to project. Are you seeking a professional, easily memorable number or a budget-friendly option?
- Identify Budget Allocations: Assess your budgetary considerations. Different 1800 number types come with varying costs. Determine how much you’re willing to invest in your toll-free number.
Understanding 1800 Number Categories
- 1800 Lucky Dip Numbers: These are randomly generated, cost-effective options suitable for startups or businesses seeking an initial toll-free option without substantial expenses.
- 1800 Premium Numbers: With easy-to-remember sequences or patterns, premium numbers offer enhanced memorability. They incur additional costs but boost brand recall.
- 1800 Flash Numbers: Positioned for impactful brand recognition, flash numbers utilise distinctive combinations for memorability. However, they come with higher expenses.
- 1800 Phone Word Numbers: Utilising words instead of numerical digits, phone word numbers enhance brand association and recall. They are exclusive and pricier but highly memorable.
Free Generic 1800 Phone Numbers
Best Suited For Call Management Solutions & Small Budgets.
- Range of Free Generic 1800 numbers
- No software or hardware required
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Premium Grade 1800 Phone Numbers
Best Suited For Small Businesses Seeking More Memorable Patterned Numbers.
- Wide range of memorable 1800 numbers.
- Leasing starts at $10 per month.
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Highly Memorable 1800 Flash Numbers
Best Suited For Enterprise Businesses Seeking Enhanced Client Experience.
- Wide range of memorable 1800 numbers
- Leasing starts at $50 per month
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Search Custom 1800 Phone Numbers
Best Suited For Businesses Seeking Phone Words To Reflect High Value Branding.
- Free custom 1800 Phone Word search.
- Lease from $50/m or buy from $400.
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Best 1800 Number Plans
1800 Number Plans With Unlimited Calls From $20
From as little as $20 a month, you can give your business a professional image, make it easier for customers to connect with you, and set yourself up for long-term growth.
With Teleca, the process is quick and simple. You can be ready to receive calls on the same day, with no complicated setup or hidden fees.
Secure your 1800 number and enhance your customer relationships today. With our no-lock-in contracts, you have nothing to lose and everything to gain.
FAQs
Can I keep my number if I change providers?
Yes, you can keep your 1800 number if you change providers. Your 1800 number is portable, which means you can transfer it if you ever decide to switch. This ensures your customers never lose touch with you.
What if I already have a business number?
You can keep using your existing number alongside a new 1800 number. Many businesses promote their 1800 number for customers and keep their old line for internal or local use.
Do I need special equipment?
No special hardware is required to use a 1800 number. Your 1800 number can forward calls to any existing mobile, landline, or VoIP service, so you can start using it right away.
How quickly can I get started?
Most 1800 numbers are activated instantly after the online application. You can often start receiving calls from customers on the same day you sign up.
What if my business grows?
When your business grows, your 1800 number service grows with you. Features like call routing, overflow, and tracking can be added anytime to handle more calls and support larger teams.
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