1800 Number Cost 
1800 Number Cost For Your Business
When setting up your business there are plenty of factors to consider for a successful launch. One of the more commonly forgotten yet undeniably beneficial business needs any start-up requires is a professional phone number for your business.
Customers require an official point of contact with your business to make use of your goods and services, as well as talk to team members for guidance. The type of number you use for your business can affect its success in crucial areas like customer communication, retention, and brand recognition.
If you are interested in setting up a 1800 number for your business, it is important to know the costs associated with the service ahead of time. That way, you can make the most informed choice for your business and guarantee your customers can make calls without hesitation.
What is a 1800 Number?
1800 numbers are often called toll-free numbers as their major benefit for businesses is that they allow free calls from any fixed line in Australia. This is applicable to both local and national calls, meaning that your business’s communication lines can easily stretch across the entire country to service a greater customer base.
However, customers who choose to use a mobile phone to call a 1800 number may still be required to pay call rates, which is usually determined by their service provider. They can still connect to a business through a national or local call, which can be received by either a landline or mobile phone owned by a business member. The latter is more common in a small business which is typically operated from the owner’s personal mobile phone.
When your business uses free call numbers for operations, you can remove a lot of the barriers that customers face when decided to call a business. With many not required to pay a fee by using an Australian phone line, they are more likely to reach out and become a long-term customer. This, along with other call features that come with a 1800 number, creates a strong marketing campaign and a foundation that encourages more inbound calls.
What is the Difference Between a 1800 VS a 1300 Number?
The alternative to a 1800 number for your business is a 1300 number. Businesses tend to choose between the two options when it comes to setting up a service to receive incoming calls and make their own. So, what is the difference between the two and why should your business choose a 1800 number?
The major difference between 1800 and 1300 numbers is that the former allows customers to not pay call costs when calling from a fixed-line. However, the business will still have to pay the call costs that are determined by their service provider. This is typically charged by the second, with the exact rate usually being outlined in the provider’s phone plan.
In contrast, 1300 numbers split each call cost between the customer caller and the business itself. Customer’s local calls from a fixed line will be charged according to national rates, while their mobile calls will be charged at a rate determined by their service provider.
Much the same, the account holder of a 1300 number will be charged for receiving an incoming call at a rate determined by their number carrier. Sometimes, number plans will charge incoming calls per second, but they may be structured as a monthly plan of a set amount of call minutes. Excess call times will then be billed by the second at a set rate.
Ultimately, however, the differences between the two numbers lie in what kind of call benefits your chosen provider offers and the costs associated with them. Always take the time to compare number plans to determine which is most beneficial for your customer and business needs.
Cost of 1800 Number
There is no set cost for securing and utilising a 1800 number for your business. Rather, the costs are determined by your chosen number carrier and the plans they may offer.
However, the cost of a toll-free number tends to come as a monthly plan. This plan is usually split into three payment categories that can affect the overall cost of your business number:
- The monthly rate of your number carrier’s 1800 plan
- Calls received (the cost of each call is determined by your plan)
- Additional costs if you have chosen to add more features and services to your 1800 number
At Teleca, we offer 1800 number unlimited plans for all customer calls made to mobile phones and landlines. Our foundational plan only costs $40/month with all calls included, allowing you to make the most of your new business number and the various benefits it offers.
Benefits of a 1800 Number For Your Business
Beyond just offering a publicly-available point of contact, a 1800 number offers various benefits for your business. That is because a business number is not just a communication channel, but also a form of marketing and internal management. When used to its full potential, your 1800 number can encourage customers to remain loyal, invest more in your business, and keep your daily operations in order.
Free Customer Calls
The most notable and well-discussed benefit of a 1800 business number is that customers can enjoy free calls from a fixed-line. With such a notable benefit, new customers are more likely to reach out and utilise your business’s services. It also creates good will within your customer base, allowing them to trust you and your business.
No Geographical Restrictions
1800 numbers can make and receive calls from all across Australia. Unlike landline numbers, they are completely portable, remaining active and in-business regardless of your business’s physical location. This means that mobile or chain businesses can have a reliable point of contact for customers at all times, ensuring that no concerns or questions go unheard. Such dedication and reliability is appealing to customers, allowing them to build trust in your business.
Businesses can also answer calls from anywhere in Australia that has call coverage. Meaning that you will never miss out on those crucial business calls when you have a 1800 number set up.
One Phone Plan for the Business
Regardless if your business stands alone or is part of a multi-national company, one 1800 phone plan can be used for all operations. There is no need to pay more for multiple phone numbers when one 1800 number can be used for all routes of communication; both to customers and internally.
Increased Response Rates
Toll-free numbers that are capable of nation-wide communication are more appealing for customers to call. due to this appeal, marketing and promotional campaigns will have an increased response rate, drawing in a larger and more loyal customer base.
Brand Recognition
With a centralised and publicly-known point of contact, people are more likely to recognise your phone number and the brand associated with it. 1800 numbers can be randomly assigned, but you can also take the opportunity to choose premium or memorable digits from available 1800 numbers to build your brand recognition.
Memorable 1800 numbers can be created to spell out specific words or to formulate easily memorised patterns. This is a useful marketing strategy as it allows customers to remember your business number more clearly and feel a stronger sense of connection to your services. They are thus more likely to reach out due to this increased sense of comfort.
At Teleca, our 1800 number unlimited plan specifically offers the following additional benefits on top of the usual call features:
- No call rates, allowing you to make the most of your incoming calls without being concerned about the length of calls
- Unlimited monthly calls and calls to mobile phones
- No surprise bills or extra costs
- No setup fee or lock-in contracts
- Incoming calls can be directed to a mobile phone of your choice
- 24/7 self-management system
- Australian-based customer care team for all your call needs
Features Included With a 1800 Number
When you choose to obtain a 1800 number with Teleca, you can enjoy a range of call features to support your business and daily operations. The following features not only expedite daily tasks and communications, but also ensures that no customers are left unanswered or unsupported:
| Announcement - Let’s you insert a pre-recorded greeting or announcement message, introducing your business to the caller. Announcements can be placed anywhere throughout the routing configuration to play whatever you desire to your customers. | Call Whisper - A programmable short recording that ONLY you hear when you answer a call, letting you know it came to you through the 1300/1800 number. We have generic recordings already uploaded; however, you can upload your own or use the text to speech function. This allows the caller ID number to also be received on your phone. | Dedicated Caller ID - You can choose to set a dedicated number that will show on the receiving phone for every call that comes through via the 1300/1800 number. This number can then be saved as a ‘contact’ in your phone with whatever label you desire. If you choose this option, the callers phone number won’t show on your phone any longer, however it can be accessed via the Call Logs in the customer portal. |
| Mobile to Mobile Overflow - You can program multiple phone numbers to ring one after another, with specified time out values for each phone number. | Voice 2 Email - Just like a voicemail, however we email through the recording that the caller leaves, along with the call info – time/date, caller ID and allocated mailbox name. We have a generic recording already uploaded; however, you can upload your own or use the text to speech function. | Time of Day routing - You can set specific rules for different times of the week or hours of the day, e.g Monday to Friday 9am to 5pm, call my mobile – all other times, go to voice 2 email. |
| Simultaneous Ringing - Allows you to set multiple phones to all receive the call at the same time, whoever answers takes the call. Note that if a phone is off or unavailable, the call may go to that phones voicemail if programmed, not allowing others to answer. | Round Robin - Calls take turns calling different phones (call 1 goes to phone A, the next call that comes through goes to phone B etc). Good for sharing calls amongst a sales or customer service team. | IVR (Interactive Voice Response) - Allows you to configure customer selection-based routing where the caller can pick Option 1 for XX or option 2 for YY etc. You will need to upload custom recordings to use this function. We can provide you with further information on setting up this configuration if you need. |
How to Get a 1800 Number with Teleca
Obtaining and setting up a 1800 number for your business does not have to be a complicated process when you have the professional support of Teleca. Not only do we have a range of available 1800 virtual numbers ready to be used at any moment, but we also have a cost-effective plan for any business to enjoy. Whether you are looking to open a small business, or hoping to optimise your existing national business operations with a high volume plan, a 1800 number can help you reach your goals at an affordable monthly rate.
Our friendly team is also available to answer any of your queries around 1800 numbers and their cost. Do not hesitate to reach out and contact us to get started on your 1800 number implementation journey.
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