Comparing the Best 1300 Number Providers in Australia, 2025
The amount of 1300 number providers operating in Australia is a blessing and a curse. On the one hand, there is a wide variety of services to choose from, each offering different plans, features, and price structures. On the other hand, picking one provider from so many can feel like an impossible task.
If you’re a decision-maker in a scaling business or the owner of a small startup, your time is precious. You want to pick the right service, but you don’t want to spend hours manually comparing options.
That’s why Teleca has created this comparison guide. It highlights key features to look for, outlines the pros and cons of top providers, and gives you a framework for choosing a plan that will support your business for years to come.
What to Look for in a 1300 Number Provider
Choosing the right 1300 number provider can influence how efficiently your team handles calls, how customers experience your business, and how easily your operations scale as you grow.
In our experience, the best providers strike a balance between value, features, and support. Here are the key factors to keep in mind.
Transparent Call Costs
Pricing clarity is one of the most important factors to consider when choosing a provider. You want to know exactly how much calls from landlines, mobiles, and interstate locations will cost. Some providers still separate charges, which can make your monthly bill unpredictable.
In our experience, plans that offer unlimited calls for a fixed monthly fee are often the best option for small to medium businesses, as they provide cost certainty and help avoid the shock of a pricey bill. You should always ask about inclusions upfront and compare price structures carefully before committing.
Essential Call Features
Having the right mix of features can be the difference between simply having a 1300 number and truly optimising your communication with customers. Look for providers that offer call routing, voicemail to email, and tracking as standard.
Missed call alerts, IVR menus, and call whisper tools can also help you manage high volumes while maintaining professionalism. Many businesses with Teleca plans use our analytics tools to track call locations and patterns, gaining valuable insights into customer behaviour. Having access to this data can directly improve service quality and marketing results. A good provider should make these tools easy to set up and use.
Flexibility of Plans
The plan your business needs today may not be the same in a year’s time, so flexibility matters. Some providers lock you into long-term contracts that can be difficult and costly to exit. The best options allow you to scale your plan up or down as needed, or even cancel without penalty if your circumstances change.
At Teleca, we have found that many companies value the ability to start with a simple plan and then add features as they grow. Flexibility gives you confidence that your 1300 number plan can evolve alongside your business.
Responsive Support
Even the most effective systems can run into issues from time to time. When they do, you want a support team that is easy to reach and ready to step in and help. A locally based, knowledgeable support team can make a big difference during setup, ongoing adjustments, or troubleshooting.
At Teleca, we believe responsive support often separates great providers from average ones. If a provider struggles to answer your questions during the sales process, it might be a red flag for the level of service you can expect later on. Good support helps you get more value from your plan and ensures any issues that crop up are resolved quickly.
Overview of the Top 1300 Number Providers in Australia
The Australian market offers a variety of providers, each with its own strengths. Some focus on affordability, others on advanced call management, and others still on branding options.
Here is a closer look at some of the strongest contenders.
Teleca
Teleca is an Australian-based provider known for its simple, all-inclusive 1300 number plans that are designed with small and medium businesses in mind.
- Costs: Teleca offers an introductory plan at $20 per month for the first month, which includes unlimited calls to both mobiles and landlines. After this period, the plan renews at $40 per month. Businesses can also choose premium numbers or phone words for as little as $5 per month, helping with branding and business image. Setup is free, making it easy to get started.
- Features: The platform’s smart features include location-based call routing, IVR menus, call whisper, voicemail-to-email, mobile masking, and call analytics. Customers also benefit from call overflow routing, which ensures calls are never missed even when the lines are busy.
- Customer support: Setup can be completed in as little as five minutes, and customers have access to Australian-based support to resolve issues quickly. A 24/7 self-management system allows businesses to stay in control of their numbers at all times.
- Best for: Teleca is best suited to small and medium-sized businesses that want affordable, flexible plans with predictable pricing and strong call management features.
- Limitations: Premium numbers and phone words cost a little extra, and call analytics are not always as in-depth as those offered by enterprise-focused providers.
MyNetFone
MyNetFone is one of Australia’s largest voice over internet protocol (VoIP) operators, offering enterprise-grade 1300 number services as part of a broader cloud communications platform.
- Costs: MyNetFone does not publish its prices publicly, as its services are customised to the specific needs of larger organisations. The costs are generally higher than entry-level providers because they include enterprise-grade infrastructure and advanced functionality.
- Features: The provider operates one of Australia’s largest VoIP networks and offers a hosted platform with call recording, call tracking, virtual inbound numbers, IVR, and call overflow tools. These features make it easier to manage high call volumes while maintaining a professional customer experience.
- Customer support: MyNetFone provides comprehensive support for enterprise clients and government agencies. However, smaller businesses may find the setup and ongoing management more complex than they need.
- Best for: MyNetFone is best for large businesses, enterprises, and government organisations that require advanced call management and the scalability of a robust VoIP network.
- Limitations: As an enterprise-grade solution, plans are more expensive, and the platform will likely be too complex for the needs of smaller businesses.
Alltel
Alltel is a long-standing Australian provider that focuses on affordable 1300 number plans, with analytics and call management features included in some plans.
- Costs: Alltel offers plans starting at around $9 per month, with setup fees from $30. These lower-cost entry options make it one of the most affordable providers in the Australian market.
- Features: Many of Alltel’s plans include call tracking, call recording, and missed call alerts. They also provide toll-free numbers, local numbers, and Smartnumbers for branding.
- Customer support: Alltel has been operating for more than 20 years and provides locally based customer support. Clients also have access to a self-service portal for managing their plans.
- Best for: Alltel is best suited to cost-conscious businesses that want affordable plans and basic additional features without paying premium prices.
- Limitations: Alltel’s lower-priced plans may include fewer features compared to other providers. What begins as a relatively cheap plan may become more expensive once necessary extras are added.
Business 1300
Business 1300 is an Australian provider that offers a variety of inbound number services, including 1300 and 1800 numbers.
- Costs: Plans start from around $5 per month, with no lock-in contracts. Some packages include bonus call credits, although pricing for premium numbers and phone words can be higher.
- Features: Services include toll-free numbers, phone words, call overflow tools, IVR, geo-routing, call recording, and a voice-to-email option. An analytics portal is also available for tracking performance.
- Customer support: The company provides Australian-based support along with an online portal for account management.
- Best for: Business 1300 plans are suitable for small to medium businesses looking for inbound numbers with standard call features and simple branding options.
- Limitations: Premium services and features can add extra costs, which might see the price of an entry-level plan grow.
AVOXI
AVOXI is a global telecom provider that enables companies to establish local and international phone services, including 1300 numbers for businesses in Australia.
- Costs: AVOXI’s pricing is flexible and depends on the type of number and usage. Although specific 1300 number prices are not listed, they position their plans for businesses operating internationally or managing multi-region marketing campaigns.
- Features: AVOXI provides global call routing, call recording, call tracking, optional live answering services, and integrations with contact centre platforms. Their tools are designed for companies managing both local and international customer interactions.
- Customer support: As a global provider, AVOXI offers extensive reach and a large support network. However, Australian businesses may find that localised support is not as immediate as with providers based in Australia.
- Best for: AVOXI is best for international companies that need to establish a local presence in Australia while running operations or campaigns across multiple regions.
- Limitations: Since customer support is not locally-based, it may not be as immediate or personalised as that offered by Australian-based providers.
United World Telecom
United World Telecom is an international provider of toll-free and virtual numbers, helping businesses create a national or global presence with 1300 numbers.
- Costs: United World Telecom offers 1300 numbers for Australia starting from approximately $12 per month, which is around AUD $18. Their packages include minutes with additional per-minute rates depending on usage.
- Features: They provide toll-free and virtual inbound numbers, along with call recording, call overflow, missed call alerts, and custom phone words to support high-value branding.
- Customer support: United World Telecom has an extensive international presence and focuses on supporting companies that need operations across multiple regions.
- Best for: United World Telecom is best for larger businesses or organisations running international campaigns that require branded inbound numbers and multi-region functionality.
- Limitations: Plans are more suited to international companies and may not provide as much value for businesses operating solely in the Australian market.
Key Takeaways on the 1300 Number Providers
At Teleca, we understand that your time is valuable, and choosing a 1300 number provider should be straightforward. The table below highlights the key takeaways on Australia’s top providers in a simple, scannable format to help you compare your options at a glance.
| Provider | Pricing | Flexibility & Setup | Key Call Features | Best For |
|---|---|---|---|---|
| Teleca | From $20 pm unlimited calls; premium number leases from $5 pm extra | Instant setup, no lock-in contract options | Call routing, IVR, voice prompt menu, mobile masking, call tracking, voicemail-to-email, analytics | Small to medium-sized businesses wanting a professional image and a range of call features |
| MyNetFone | Custom enterprise pricing | Enterprise-grade scalability | Call recording, call overflow, virtual inbound numbers | Large enterprises with high call volumes |
| Alltel | From $9 pm, with additional costs for added features | Plans that can be customised to business needs | Call tracking, call recording, missed call tracking, and simple call analytics | Businesses wanting basic, cost-effective call features |
| Business 1300 | From $12 pm, with additional fees for added features | Flexible contracts with customisable extras | Phone words, call overflow, answering service support | Businesses focused on branding and customer engagement |
| AVOXI | Varies | Global service coverage | Call routing, call recording, live answering service | International operations with an Australian presence |
| United World Telecom | From $18 pm, with additional fees for added features | Global service coverage | Call routing, call overflow, phone words | Businesses with a national presence and inbound marketing campaigns |
Choosing the Right 1300 Number Provider
When selecting a 1300 number provider, the right choice will depend on your business size, call volumes, and budget.
Some providers are geared towards small to medium businesses looking for straightforward plans with predictable costs, while others specialise in advanced features better suited to enterprises with complex call flows.
Comparing factors such as pricing, included features, and support options can help you identify which service aligns best with your communication needs. Teleca, for example, offers unlimited call plans with no hidden fees. This can be useful for businesses that want clear and predictable monthly costs.
Long-term flexibility is important. In our experience, businesses benefit from scalable plans with no lock-in contract options, like those offered by Teleca. This makes it easier to adapt as your call patterns and business needs evolve over time.
Make Your Next Call Your Next Customer with Teleca
Ultimately, carefully reviewing both the benefits and limitations of each 1300 number provider will ensure you pick a solution that is cost-effective today and capable of supporting your business in the years ahead.
With Teleca, you can present your business as professional and reliable from the very first call. Imagine giving customers a simple, memorable number that always connects. You’ll also have unlimited calls, smart routing, and advanced management tools. Setup is quick, there are no lock-in contract options, and your team can stay focused on customer service and growing the business.
Speak with our team today to secure a 1300 number that makes your business easier to reach, builds trust with customers, and keeps day-to-day operations running smoothly as you expand.
Even if you decide against choosing Teleca as your 1300 number provider, we hope this guide has given you all the information needed to simplify your selection process.
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