AUSTRALIA’S MOST DISRUPTIVE 1800 NUMBER PROVIDER
Get Your 1800 Number with Teleca
Reach a broader range of customers nationwide with a 1800 number, the ten-digit number for your business. All business calls to this number are free for customers calling from a fixed landline or mobile number, which is why they are often called toll-free or free call numbers.
Enjoy a professional business image that is recognised across Australia with the numbers offered by the experts at Teleca. We have partnered with trusted and certified T1 carriers to offer various numbers to suit your business, its customers, and your collective needs. No matter how complex your communication requirements are, our 1800 numbers make managing incoming calls a breeze.
Begin accepting national and local calls today with Teleca’s simple 1800 process:
- 1. Choose your 1800 number
- 2. Select your plan
- 3. Complete your online form
- 4. Start using your 1800 number
Best 1800 Number Plans
1800 Number Small Business Unlimited Calls From $20
per month
All calls to mobile & landline
$0/min
$20 for the first month then $40
Optional Advanced Call Analytics: $19.95/month
Available exclusively to eligible small businesses.
SELECTSELECT
per month
All calls to mobile & landline
$0/min
All Calls Included
Optional Advanced Call Analytics: $19.95/month
Available exclusively to eligible small businesses.
SELECTSELECT
Understanding the Significance of 1800 Numbers in Australia
The importance of having a 1800 number in Australia
The success of a business depends on various factors, but few recognise the importance of a business phone number to receive inbound calls and communicate effectively with customers. There are various types of numbers for your business to choose from, but 1800 numbers stand out for the flexibility of their functions and their customer appeal for being a free call number.
A regular office phone does not offer the flexibility or professional image of a 1800 number. With a 1800 number, you can set up multiple routing options and features to streamline communication efforts and guide customers to where they can get answers.
Call Features
| Announcement - Let’s you insert a pre-recorded greeting or announcement message, introducing your business to the caller. Announcements can be placed anywhere throughout the routing configuration to play whatever you desire to your customers. | Call Whisper - A programmable short recording that ONLY you hear when you answer a call, letting you know it came to you through the 1300/1800 number. We have generic recordings already uploaded; however, you can upload your own or use the text to speech function. This allows the caller ID number to also be received on your phone. | Dedicated Caller ID - You can choose to set a dedicated number that will show on the receiving phone for every call that comes through via the 1300/1800 number. This number can then be saved as a ‘contact’ in your phone with whatever label you desire. If you choose this option, the callers phone number won’t show on your phone any longer, however it can be accessed via the Call Logs in the customer portal. |
| Mobile to Mobile Overflow - You can program multiple phone numbers to ring one after another, with specified time out values for each phone number. | Voice 2 Email - Just like a voicemail, however we email through the recording that the caller leaves, along with the call info – time/date, caller ID and allocated mailbox name. We have a generic recording already uploaded; however, you can upload your own or use the text to speech function. | Time of Day routing - You can set specific rules for different times of the week or hours of the day, e.g Monday to Friday 9am to 5pm, call my mobile – all other times, go to voice 2 email. |
| Simultaneous Ringing - Allows you to set multiple phones to all receive the call at the same time, whoever answers takes the call. Note that if a phone is off or unavailable, the call may go to that phones voicemail if programmed, not allowing others to answer. | Round Robin - Calls take turns calling different phones (call 1 goes to phone A, the next call that comes through goes to phone B etc). Good for sharing calls amongst a sales or customer service team. | IVR (Interactive Voice Response) - Allows you to configure customer selection-based routing where the caller can pick Option 1 for XX or option 2 for YY etc. You will need to upload custom recordings to use this function. We can provide you with further information on setting up this configuration if you need. |
Customer Appeal & Professionalism
The fact that both national and local call costs are non-existent for customers will encourage them to take the initiative to make calls to a business’s 1800 number. In turn, the convenience of these free calls will work as a means of promoting your business.
Businesses can also enjoy the chance to choose their own 1800 number, whether it is in the form of a premium or memorable number:
- Premium 1800 numbers include a double or triple number sequence after the 1800 prefix. These sequences help customers remember the number more easily and make it more recognisable in marketing.
- Memorable 1800 numbers are also called flash numbers and tend to have an entirely memorable sequence of numbers after the 1800 prefix. These numbers can also spell out words or phrases that are relevant to a business, making them highly effective in marketing efforts and branding.
Flexibility
When a business has a 1800 number, there is no need to worry about missing a call on a local fixed-line. That is because 1800 numbers can be used across various devices, regardless of their location. Whether you are in the office, on the go, or outside of business hours, a toll-free number can still be answered.
Furthermore, call forwarding to any device is possible at any moment. Meaning that there is no need to miss an important call or for a customer’s needs to go unanswered. Even if you choose to change providers in the future, you can still retain your 1800 number and the identifiable brand that has been built around it.
Exploring The Take-up Of 1800 Numbers In Australia
1800 Number Usages Across Multiple Industries
No matter the industry, businesses across Australia can benefit from using a 1800 number. Specific features are appealing to each industry, as seen in the following examples:
E-commerce and Customer Support
E-commerce platforms and other online businesses utilise 1800 numbers as they aid in building customer trust, offer reliable support, and streamline communication efforts for buyers.
Service-Oriented Sectors
Service-orientated sectors like healthcare, insurance, legal, and utilities rely on toll-free 1800 numbers to offer accessible customer assistance and manage queries effectively.
Charities and Non-profits
Charitable organisations and non-profits utilise toll-free 1800 numbers to encourage donations, offer support services, and facilitate communication with donors, volunteers, and beneficiaries.
Government and Public Services
Government agencies, local councils, and public service departments employ toll-free 1800 numbers to provide citizens with a cost-free avenue for inquiries, reporting, and accessing essential services.
Education and Institutions
Universities, schools, and educational institutes utilise toll-free 1800 numbers for student queries, course enrolments, and administrative assistance.
Travel and Hospitality
Hotels, travel agencies, and car rental companies adopt toll-free 1800 numbers to streamline bookings, reservations, and customer service in the hospitality sector.
Technology Companies
Tech companies often use 1800 numbers for customer support and technical assistance, offering users a toll-free option for queries.
The flexibility, professionalism, and nationwide reach afforded by 1800 numbers make them a favoured choice across a diverse spectrum of organisations aiming to enhance their customer communication and service strategies in Australia.
Having a 1800 Numbers for Business Growth
Advantages of 1800 Numbers
Whether it is streamlining internal processes or enhancing customer experience, both the caller and the business can uniquely benefit from 1800 numbers through the following features:
Enhanced Customer Interaction and Loyalty
1800 numbers foster seamless connectivity, offering clients a free avenue to engage with businesses. This heightened accessibility bolsters customer satisfaction and loyalty.
Boosted Professional Brand Image and Credibility
Leveraging a toll-free number, especially a recognisable 1800 series, instils credibility and professionalism, fostering trust and brand association.
Nationwide Reach and Accessibility
These toll-free numbers facilitate nationwide accessibility, breaking geographical barriers and ensuring a broader customer base.
Streamlined Call Management and Efficiency
With Teleca’s advanced call routing and management features, 1800 numbers streamline call distribution, reducing wait times and enhancing efficiency.
Cost-Efficient Communication
Organisations footing the bill for incoming calls via 1800 numbers incentivise client engagement without burdening them with call charges, fostering enhance customer rapport.
Marketing and Tracking
By allocating unique 1800 numbers to different marketing campaigns, businesses can track and analyse call volumes, assessing campaign effectiveness.
Flexible and Scalable Solutions
Scalability is inherent; businesses can adapt toll-free services to evolving needs without hassle or hefty expenses.
Professionalism in Service Delivery
1800 numbers epitomise professionalism, a critical factor in customer trust and retention, irrespective of business size.
Overall, 1800 numbers have become more than a communication resource for businesses in Australia. It is also a strategic asset that elevates customer engagement, brand image, and internal operational efficiency. For businesses looking to enhance their reach, credibility, and customer service, embracing 1800 numbers is a step toward sustainable growth
Various Types of 1800 Numbers You Need to Know
Types of 1800 Numbers
In the realm of toll-free numbers, the spectrum of 1800 numbers encompasses diverse categories, each serving distinct purposes for businesses seeking to bolster their communication strategies.
FREE 1800 Lucky Dip Numbers
At no additional upfront cost, enjoy a standard 1800 number that can be used across Australia. Following the 1800 prefix is a random mix of 6 numbers, hence the name of ‘lucky dip’.
For those looking for a cost-effective solution to obtaining a number for business calls, this is the best option to get started with.
1800 Premium Numbers
Premium 1800 numbers are a particularly effective means of marketing your business brand due to their double or triple number sequence. The inclusion of repeating numbers following the 1800 prefix makes premium numbers easier to remember and thus more marketable for a brand.
Businesses can pick a premium number of their choice with an additional cost to the usual monthly plan. Those looking to use their business phone number in marketing will benefit from choosing the more notable premium 1800 number over a lucky dip number.
1800 Memorable Numbers
The final and most sought-after type of 1800 number are memorable, also called flash, numbers. Following the 1800 prefix, all six numbers are in a highly memorable sequence. These numbers can be random yet effective in their memorability, working well in slogans, marketing campaigns, and even verbally.
However, businesses can also choose to spell out words or phrases relevant to their business with the six numbers available to them. These are sometimes called ‘vanity’ phone numbers, which can establish a brand’s identity and build trustworthiness within customers.
Due to their effectiveness in building a brand identity, memorable 1800 numbers tend to be the most expensive option for businesses to choose from. Those who are focused on marketing efforts or creating an identity within their potential customer base will tend to opt in for a memorable number.
Search For The Perfect 1800 Phone Number
Choosing the Right 1800 Number Type for Your Business
Selecting the appropriate 1800 number type is a crucial decision that can significantly impact your organisation’s communication strategy, branding, and customer engagement. Understanding the nuances among various 1800 number categories is key to making an informed choice aligned with your business objectives.
Evaluating Your Brand Strategy
Reflect on Brand Image: Consider your brand’s identity and the image you aim to project. Are you seeking a professional, easily memorable number or a budget-friendly option?
Identify Budget Allocations: Assess your budgetary considerations. Different 1800 number types come with varying costs. Determine how much you’re willing to invest in your toll-free number.
Understanding 1800 Number Categories
1800 Lucky Dip Numbers: These are randomly generated, cost-effective options suitable for startups or businesses seeking an initial toll-free option without substantial expenses.
1800 Premium Numbers: With easy-to-remember sequences or patterns, premium numbers offer enhanced memorability. They incur additional costs but boost brand recall.
1800 Flash Numbers: Positioned for impactful brand recognition, flash numbers utilise distinctive combinations for memorability. However, they come with higher expenses.
1800 Phone Word Numbers: Utilising words instead of numerical digits, phone word numbers enhance brand association and recall. They are exclusive and pricier but profoundly memorable.
Free Generic 1800 Phone Numbers
Best Suited For Call Management Solutions & Small Budgets.
- Range of Free Generic 1800 numbers
- No software or hardware required
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Premium Grade 1800 Phone Numbers
Best Suited For Small Businesses Seeking More Memorable Patterned Numbers.
- Wide range of memorable 1800 numbers.
- Leasing starts at $10 per month.
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Highly Memorable 1800 Flash Numbers
Best Suited For Enterprise Businesses Seeking Enhanced Client Experience.
- Wide range of memorable 1800 numbers
- Leasing starts at $50 per month
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Search Custom 1800 Phone Numbers
Best Suited For Businesses Seeking Phone Words To Reflect High Value Branding.
- Free custom 1800 Phone Word search.
- Lease from $50/m or buy from $400.
- Easy divert to mobile phone or landline
- 24/7 Self-management portal
- Plans with unlimited monthly calls
- Range of call management features
- Optional granular call reporting
Set Up Your 1800 Number in 4 Simple Steps
Fast & seamless real time setup in 4 simple steps
Start building a strong foundation of customer relations and professional brand imagery with a 1800 number. Teleca offers a range of numbers across all 1800 types with no hidden fees or harsh lock-in contracts; we pride ourselves on full transparency on prices while remaining budget-friendly for even the smallest of businesses.
Follow the below or contact the team at Teleca today to accept your first inbound number and get the ball rolling with a reliable 1800 number you can trust your business with.
- 1. Choose your 1800 number
- 2. Select your plan
- 3. Complete your online form
- 4. Start using your 1800 number
1. Choose a number
Select your new 1300 or 1800 number from Telecas’ extensive list.
2. Select your plan
Pinpoint your service requirements and select a plan that suits.
3. Complete our online form
Fill in your details online to speed through the application process.
4. Start using your number
Make a test call. Login to your customer portal to customise your call routing.
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